Mike Marini – To say this pandemic hasn’t been easy on businesses could be the understatement of the year.
 
While our software company has been much less impacted than other businesses that need in-person, on-site staff, the show must go on. We must fortify, adapt, and enforce our business continuity plan to fit the new “normal” way of working for our staff and our customers.
 
Our company response has been guided by a comprehensive business continuity plan which contains a Pandemic Annex that anticipates multiple potentially disruptive scenarios during a pandemic.
 
In consultation with Massachusetts health providers, local town officials, and the Commonwealth’s mandates, we’ve adapted our business continuity plan for this current health crisis. And while it wasn’t easy, the Advisor360° business continuity plan lets people and our clients know: our #1 priority is to reduce the health and safety risks to everyone, while at the same time continuing the day-to-day operations of our business.  

If you have a plan in place that could be improved, or your company’s looking for the essential focus areas to address, here’s how we’ve faced head-on this unprecedented business upheaval:

1) To build a comprehensive business continuity plan, it starts with the right team.
That’s never been more vital. Prior to this pandemic, Advisor360° had already established a Crisis Management team. This team works with a cross-functional task force of senior executives and subject matter experts to lead the official company response to the pandemic every step of the way—and pivot when necessary.

2) While this couldn’t be predicted, your company must always be in forward-thinking, “what if” mode.
We were one of the first companies in our area to transform to a 100% all-remote workforce (not an easy task for a 450+ people organization). Advisor360° has heavily invested in technology that supports an extended work from home scenario.

3) Weathering the storm is easier when you’ve got infrastructure already in place.
While it wasn’t always smooth sailing, going 100% remote at the early days of the pandemic was easier because of the industry we’re in, our technology, and our allocated resources. Thankfully, as a technology company that builds productivity tools within a SaaS platform, going remote wasn’t a giant overhaul for us. But if you’re not a technology company—you can think like a technology company.

4) Health, safety, and updates.
The safety and health of our entire staff is paramount. Abiding by the state’s health and safety requirements, we transitioned from our corporate office to a working from home scenario that seems so far to be working for most staffers. How?

Throughout this pandemic, we have maintained consistent lines of communication through intranet updates and All Hands videoconferencing. We also take the pulse of working from home, with regular employee surveys to hear what’s working, what’s not, and gauge sentiment. These lines of communication are critical to ease employees’ concerns and peace of mind.

We have created official policies and procedures for anyone who wishes to return. For those staffers who do come into our office, the little things are the big things: individual creamers, one-way signs, conference room limits, and healthy protocol posters indispensably enforce our business continuity stance. (We also notify partners and customers, through our traditional means of communication, should any new developments affect them).

5) Implement strategies to set your company up for success.
The strategies Advisor360° has implemented include (but are not limited to): 

• We intentionally don’t reach mandated office occupancy limits and we require pre-access screening questions
• All employees, contractors, and clients at all our facilities are required to wear face coverings and adhere to social distancing
• We require employees who have symptoms of any possible illness to stay home
• We continue the predominant use of tele- and videoconferencing systems for meetings
• Our business travel remains restricted
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We remain diligent and will take additional actions as circumstances may require. Advisor360° continues to aggressively and proactively respond to governmental and health authority COVID-19 guidelines, while still providing exceptional service to our customers.
 
Thanks to this business continuity plan, Advisor360°’s operations have not been negatively affected by COVID-19.

Mike Marini is Manager of Business Continuity, Enterprise Services and Support, where he ensures that critical and day-to-day business operations at Advisor360° continue safely and uninterrupted.

Jed Maczuba – ​​Data is the lifeblood of the wealth management business.
 
It guides decision making at all levels of the financial advisory process: from prospecting, to planning and research, to trade modeling and execution, to servicing and support. Yet despite the importance of data, many financial advisors struggle with integrating data-based decision making into their advisory practice. 
 
As Rich Napolitano, CEO, and Darren Tedesco, President, discussed in previous blogs, Advisor360° provides a truly holistic platform—from the user experience to the underlying data and processes that support it. But how does this really work?

Rather than solving the problem through an overlay technological solution that connects an amalgamation of separate and unique platforms “after the fact,” our platform is constructed using a unified data platform at its foundation. Advisors, broker-dealers/roll-up RIAs, and investors all share a common and connected view of the entire book of business. 

This is what most software companies strive for, but rarely achieve.

Advisor360°: Wrangling data
Mastering data is tough.
 
McKinsey & Company conducted a survey of thousands of executives about how their companies use and organize data for artificial intelligence and advanced analytics. The result? Only 8% of firms engage in core practices that support widespread adoption.
 
The implications are significant. Organizations are falling short of capturing the full value of data. If organizations can’t get this right, it’s not difficult to see who suffers: the advisors and the investors they serve.
 
Prior to my current role as CTO of Advisor360°, I spent over 20 years consulting for financial services clients. Different technologies, disparate databases, data quality issues, vast data volumes, organizational silos, and competing priorities all pose significant challenges to progress.
 
Challenges with data is the norm for most companies—and there isn’t an easy solution. From my own experience, it’s hardly a stretch to see that while firms have a positive feeling about data, the reality paints a very different picture.
 
Vast opportunities are being missed.

Advisor360°: Data as a strategic asset
Why do firms continue to try to solve this enigma? Done right, data provides advisors tremendous value in creating customized, individual experiences for their clients.
We see data as a tremendous value-creation tool for Advisor360° users, including:

• Product Enablement—Embedded within the toolset, integrated data can empower advisors to easily slice-and-dice information into consumable formats. Armed with this data, advisors can have meaningful conversations—not account by account, but in totality—across the investor’s entire household.  
  
  Advisors can move seamlessly from prospecting, to account opening, to portfolio planning and ongoing servicing without having to leave a single tool. Data is delivered not only as traditional “business intelligence” reports but also as a core capability of the platform itself; It’s built directly into the product like we’ve come to expect with many of the apps we use in our personal lives.
  
  

• Practice Management—Predictive analytics can guide decision makers on how to best run an advisor/broker-dealer book of business. Recommendations and guidance are based on data both within his/her domain, as well as within the platform ecosystem. Everything from predicting potential churn, to managing risk and regulatory compliance, to reducing the manual burden of operational activities—all of these become possible with high quality, connected data.

Advisor360°’s Unified Data Fabric™: Householding
​The heart of the solution is seamless aggregation of data across all types of data, across all sleeves of functionality. This approach ensures data is easily consumable so advisors can provide deep meaningful insight to their clients when it matters most. Advisor360° provides this.