What kind of work can be managed through Case Workflow?

Case Workflow is designed for service requests, account maintenance, operational processes, and any complex multi-step work that involves coordination across front, middle, and back office teams. It is configurable to different request types, business lines, and service models within the same platform.

How does automation work within Case Workflow?

Workflows trigger tasks based on rules and data inputs, route work to the right team, and automate repeatable steps through system integrations. Teams define the logic; the platform executes it consistently without manual intervention at each step.

How does Case Workflow support audit readiness?

Each case maintains a complete record of activity, documentation, and completion evidence, including who did what and when. This history is captured automatically as work progresses, supporting governance requirements and examination readiness without a manual reconstruction effort.

Case Workflow

Efficient operations require efficient solutions.

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A configurable workflow hub that turns complex service work into structured, trackable cases.

Wealth management operations run on work that is difficult to track. Service requests routed through email. Account maintenance logged into CRM. Handoffs between front, middle, and back office that depend on whoever is available to follow up. Advisor360° Case Workflow organizes all of it in a single, structured environment where work is visible, steps are automated, and nothing falls through the cracks.

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Financial planning, embedded in the connected operating system where you already work

Advisor360° Planning, powered by Conquest Planning, seamlessly integrates financial planning into your advisor workday, creating a more connected and engaging client experience. No separate login. No duplicate data entry. No lost context between planning and execution.

The Challenge

When operational work lives in email and spreadsheets, visibility disappears and errors multiply.

Most wealth management firms are running service operations that were never designed to scale. A client submits a request. It lands in someone's inbox. A task gets created somewhere, maybe in a spreadsheet, maybe in a system that only one team has access to. Three days later, a different team member is asking whether it was handled. The client is asking the same question.

We built Case Workflow because operations leaders kept telling us they had no reliable way to know what was in progress, what was stuck, and what had been dropped at any given moment. The work was getting done, but only because people were carrying it out manually. That does not scale.

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Your operational work is visible from start to finish.

Every case captures the request, required data, tasks, documentation, and completion evidence in one place. At any moment, the right people can see what is in progress, what is next, and what is at risk.

Your teams hand off work without losing the thread.

Shared visibility into case status, ownership, and dependencies reduces the follow-ups that consume operations capacity. Internal teams and external partners, like custodians, work from the same picture.

Your repetitive steps run automatically.

Integrations and automation eliminate the re-keying, manual routing, and status checking that fill operations’ inboxes. Less manual handling means fewer errors and more capacity for the work that requires human judgment.

End-to-End Workflow Orchestration

Case Workflow connects front, middle, and back office work into a single coordinated flow. Service requests, account maintenance, and operational processes move through consistent steps with clear ownership and reliable execution from intake through completion.

Configurable Workflows at Scale

Different business lines, request types, and service models require different workflows. Case Workflow is configurable to each without reverting to one-size-fits-all processing. Firms support multiple teams and use cases while maintaining standardization where it matters.

Automation That Reduces Manual Steps

Integrations with internal and external data sources automate the repetitive work: re-keying data, routing tasks, checking status across systems. Less manual handling means fewer errors, less rework, and operations capacity directed at higher-value work.

Stronger Collaboration and Handoffs

Work status, next steps, and dependencies are visible to every team that needs them. Internal coordination and external handoffs to custodians move through structured channels instead of email threads. Items get resolved faster and fewer things get dropped.

Built-In Evidence and Audit Readiness

Each case is a digital container for activity, documentation, and completion evidence. When compliance or leadership asks what was done, by whom, and when, the answer is already organized in the case record.

Growing a wealth management firm without a structured operations platform means growing the number of people manually managing work that a well-configured system handles automatically. Every acquisition, every new advisor, every new service line adds complexity to a process held together by institutional memory and individual effort.

Case Workflow gives operations leaders the infrastructure to scale service without scaling manual oversight. Standardized workflows, automated execution, and real-time visibility are the foundation for an operations function that can absorb growth.

Replace email-and-spreadsheet operations with a structured case management environment that gives every team member a clear view of what they own and what is pending.
Configure workflows to match different business lines, request types, and service models, maintaining standardization without one-size-fits-all rigidity.
Connect front, middle, and back office work through shared case visibility, reducing the handoff friction that slows resolution times and drives rework.
Maintain audit-ready documentation automatically, with each case capturing the complete record of who did what and when.