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Onboarding

Our collaborative process ensures the timely, smooth, and seamless onboarding to our SaaS WealthTech solution. Everyone who uses our platform undergoes extensive training so our clients can decrease ramp-up time, reduce support costs, and increase revenue from day one.

Our approach to success

We organize onboarding by advisor-facing and home office functionality workstreams. Each workstream has a detailed charter that clearly defines collective team goals, milestones, and points of contact. Using a multi-step approach, the team identifies critical dates, dependencies, and deliverables.

Launch planning

Our Sales and Onboarding teams ensure a smooth sales-to-implementation transition. Through a thorough discovery phase, we gain an understanding of your current business practices, advisor model, and technology infrastructure. The information gathered is used to create a detailed execution plan, including collaborative workshops and planning sessions, to unify work schedules.

Execution

We deliver business functionality and data (data feeds and data conversion) based on the execution plan. Before releasing the platform for user acceptance testing, our teams conduct extensive testing and validation. Dashboards, status reporting tools, and health checks ensure projects stay on target.

Readiness and rollout

We work closely with you to ensure a seamless transition to our platform. All required activities are identified and defined with owners assigned. Activities include a communication plan, go-live playbooks, dress rehearsals, a Hypercare plan, and post go-live BAU support.

Hypercare

For an agreed period directly after go-live, we provide a dedicated implementation support team to address any issues and questions that arise. After Hypercare, you will transition to our standard support model.

Your onboarding team

The team oversees all onboarding activities and remains available throughout the onboarding process and beyond.

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Senior implementation lead

The senior implementation lead is your main point of contact during the onboarding process and is responsible for all activities across program workstreams.

 

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Implementation leads

Implementation leads own individual workstreams, work closely with your internal onboarding team, and are responsible for all workstream-specific onboarding activities.

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Support team

Our team also includes staff who coordinate with our implementation leads to ensure a successful conversion. Roles may include project managers, data conversion specialists, business analysts, and technology experts.

How we ensure a seamless platform transition

Dedicated consultants ensure a seamless transition from sales to implementation, joining early in the onboarding process to assist with discovery and planning, set expectations, prep for go-live, and train. You can expect:

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Home office and advisor client experience tools

Implementation leads work to understand your business and technology challenges. They then recommend strategies to configure our platform to address your needs and realize the most value.

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Data integration

Our team provides a seamless data quality, integrity, and conversion workflow and has extensive experience in engineering solutions across critical data domains for successful data integration and implementation.

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Technology

We engineer and architect integrations that make Advisor360° a seamless extension of our clients’ technology.